What is an on-demand store?

An on-demand store is an e-commerce model where branded items are created or fulfilled only after a customer places an order, rather than being pre-produced and stocked in inventory. On-demand stores are particularly common for customized or personalized merchandise, where items like clothing, accessories, or gifts are printed, embroidered, or manufactured only when requested. For some items, there is a minimum quantity that must be ordered. If there is an item in which there is a price break for purchasing a certain quantity, you do not have to order the exact quantity of items in the price break (e.g. if an item’s price decreases after purchasing a quantity of 200, you may still order 220 of that item if necessary).

 

How long will it take to receive my order?

Typically, orders take 2-3 weeks to be produced and delivered. Rush options are available. If you need an item rushed, please contact eLead to confirm the timeline and any additional cost. You can also engage them via the chat feature on the website.

 

Can I purchase single quantities of items like water bottles and journals?

Single pieces are limited to apparel and select hats and bags. Hard goods such as water bottles, journals, chargers, etc. have higher minimums. You can find the minimum orders required on the product pages.

 

How do I request gift codes?

To request a gift code, please contact eLead via email or you use the chat feature on the website.

 

How do I use my gift code?

Gift codes can be applied at the final payment page of an order by entering the gift code and clicking “apply.” The gift code amount can cover product, shipping, or tax. Your gift code will not expire, and any remaining balance can be used for a future purchase. If your code does not cover the full cost of your order, you will need to enter credit card information to pay for the remaining amount due. You can apply multiple codes to an order. For Internal Use Only November 4, 2024

 

Am I allowed to use the company store to purchase gifts for my team members or other MPG employees?

Typically, items in the company store should be used to support client engagements (e.g., holiday gifts), sales trainings and marketing initiatives (e.g., tradeshows). However, pending your manager’s approval of the budget, the company store can be used to provide recognition gifts to employees. Please consider that this this should be infrequent (1-2x per year) and the costs should be of a reasonable value (<$50). Please ensure the amount or frequency of gifting will not exceed these guidelines. In addition, many items in the store require a minimum item number be purchased and therefore, is not ideal for individual employee gifting. We offer Snappy Gifts as our Employee incentive program and encourage that as the primary platform in these scenarios.

 

What is the return policy?

All single-piece apparel and bags are ordered and customized with your brand’s logo on-demand. All sales are final. eLead cannot accept returns or size exchanges, except for the following:

• If an item is lost or damaged.
• If you received the wrong item.

If you have any questions regarding purchased merchandise or issues with hard goods such as pens and mugs, please email eLead.

 

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

 

What if I need to ship items to Canada?

If you need to ship bulk hard goods, i.e. drinkware and lip balm, please make sure you choose those products from the Canadian Products categories on the bottom left of each category list. The products listed there are from Canadian suppliers and shouldn’t incur any shipping delays or extra tariffs. Products from the US Shipping Only categories cannot be shipped to Canada, but all single-piece one-off apparel, hats, and bags will ship to Canada without issue.

 

What are the payment options?

Payments options for orders placed through the website are either via credit card at the time of the purchase (and you can then submit an expense report) or “Invoice me later.” If you choose “Invoice me later,” you will need to provide your AU in the appropriate field at checkout. eLead will send a monthly invoice to Kayla Patnode to review and once approved, eLead will send it to our AP team to process.

Please ensure you have budget approval from your manager before placing an order. For Internal Use Only November 4, 2024

 

What are the payment options for bulk orders (placed through the eLead team)?

Payments options for bulk orders placed through the website are either via credit card at the time of the purchase or by invoice. If paying by invoice, you will need to provide the AU when placing the order. The invoice will be created once the order is complete and sent to our AP team to process.

 

How is sales tax determined?

Sales tax based on the location where the item(s) will be shipped.

 

How is the cost of shipping determined?

Shipping is not marked up, just passed through at cost.

 

What if I’m not seeing what I’m looking for in the company store?

You can send suggestions for items you'd like to see by contacting eLead. However, the site has hundreds of items to choose from. Make sure to filter by category or use the search feature.

 

What if the item I purchased is out of stock?

If your selection is out of stock or discontinued, eLead will cancel the order and will refund you. They will reach out via email to alert you of which item(s) are not available. They will also refund any related tax and shipping.

 

How can I contact account services if I have a question?

For any question or inquiries about bulk projects outside of the store, adding new products to the store, order issues/updates, etc, please email Erin at eLead for clarification or assistance at erin@eleadpromo.com. The working hours for account services are Monday- Friday from 9:00am – 5:00pm EST. eLead will aim to answer all emails within the hour they are received. If that is not possible, a response will be sent by the end of the day.

The chat feature is available if you have a quick question about the webstore, ordering, password resets, etc. If your question can be better addressed via email, you will be asked to send an email to continue the conversation. All chat messages will be responded to within a few minutes of receiving them.

 

For internal questions, please contact Kayla.Patnode@manpowergroup.com.